A Disappointing Customer Service Experience.

Mary Grace and I try to keep our blog focused on the positive, explain some of the difficulties we encounter and try to give our readers a realistic view of our sailing lives. Our relationships with the vast majority of our suppliers and technical support have been positive and very helpful. For example, customer support for CZone / Mastervolt, Hudson Yacht, Northern Lights, Spectra, PYI, and Harken I would rate excellent; the support from B & G electronics I would rate average, and a few others such as Magma and Pochon Electronics score below average. Unfortunately, we had a long, difficult and very poor recent customer experience with our sail maker, Doyle New Zealand, which is the reason and the topic for this writing. I am truly sad that I feel compelled to write this article; however, the overwhelmingly negative experience will not let me rest.

Hudson Yacht encourages their HH55 clients to choose their own sailmaker and work directly with them. With HH55-01 and HH55-02 choosing Doyle Sails NZ, we decided Doyle would be a good choice for Ticket to Ride. Every sailor’s plan is different and we explained to our sales rep, Matt Bridge, that we were cruisers, only the two of us, and wanted one furling headsail that would cover the TWA of 130-160 and could be left hoisted on passages when not deployed. The solution introduced to us by Matt was Doyle’s new cableless reacher made from their Stratis laminate with a mid girth of 62% and on a continuous line bottom up furler. The reacher was contracted at an actual finished weight of 38kg and the contracted size was 150 sqm (square meters). Seemed to be the perfect solution. I asked Matt via email (July 12, 2018) this question,

“Will I be able to keep the main up and the Code 0 (reacher) full (not fluttering or falling against the rig) when the TWS is 12-20 and the TWA is 135-160?”

And I received this answer (July 15, 2018), “it all depends on apparent angle.”

Moving forward the sails were fabricated, delivered to HYM in time for sea trials, and with a few modifications the sails seemed to accommodate our boat.

Ten months after boat delivery and while sailing south in the Baja Haha, I noticed obvious problems in the leech of the reacher while sailing. After dropping anchor in Bahia Santa Maria and dropping the reacher, the deterioration on the trailing 18 inches and some areas further in were very obvious and serious. The sail material was toast! After finishing the HaHa, I shipped the entire reacher to Doyle Sails San Diego. After a month of discussion between myself, San Diego and New Zealand I was told that the problem was a product issue and the sail would be replaced under Doyle’s 3 year “material and any workmanship” warranty with no cost to us.

DSC05513Multiple issues can be seen in the integrity of the leech of reacher #1.

A close up of the leech of reacher #1.

About 2 weeks later, I received the “hate to tell you the bad news” email from Doyle NZ. Matt stated that after examining the small samples sent to NZ from the San Diego loft, the problem with the reacher is 100% user error caused by UV because The Stiches had been furling the sail improperly. The painted-on UV strip is absolutely clear and was on one side only. The Stiches had been instructed by the Doyle rep at sea trials and others during commissioning to furl the reacher always using the windward line; so depending on the tack when the sail was furled this meant that one side or the other (about 50/50) would be exposed after furling. Mary Grace and I, along with other much more experienced people than us, questioned Doyle NZ about how such significant UV damage could occur to a sail that is hoisted only occasionally. Doyle NZ squashed any questions about load and design of the sail. Doyle NZ insisted the cause was 100 percent UV as evidenced by this email quote (March 1, 2020) from Matt Bridge to the yacht’s designer who also questioned the UV diagnosis:

In the case of Frank’s reacher, it absolutely is a case of the sail being rolled backwards. Honestly, if you could see the sample I have on my desk right now it is blindingly obvious.”

Before any fabrication of a replacement sail was begun, Doyle now insisted that the Stiches contribute 30% of the sail retail cost ($18,835 x .30 = 5,650), and The Stiches paid an additional $725 dollars in shipping costs. Doyle made an identical sail, except now the UV strip was painted on both sides of the leech and foot. There was no owner’s manual, no 29 cent sticker stating “roll this side out,” and we were following the instructions given by a Doyle rep at sea trials. Mary Grace and I were not delighted; however, we needed this sail for our Pacific crossing so we swallowed the pill and moved on.

Ticket to Ride got her new reacher (Reacher #2) in March, the day before leaving on our passage to Hawaii. During the passage of 2900 miles and 16 days, the reacher was deployed for about 103 hours according to our log and at TWA typically from 120 to 160. Unfortunately, when the reacher was taken down after arrival in Hawaii, the exact same problems were occurring in the leech of the new sail. This time I had caught the problem earlier although it was still very obvious.

Damage on the leech of reacher #2 appears identical to that seen on reacher #1.

Another image of reacher #2.

After several emails with Matt at Doyle NZ, we agreed to find someone in Hawaii who could evaluate the sail and the way we were using our cableless reacher. Doyle had a representative on TTR for a short sail and Mary Grace and I hired our own expert to evaluate the cause. Doyle’s rep determined that there were no Stich sail handling problems and stated “the set up is just about right” (June 1, 2020).  Doyle NZ’s conclusion of the cause of the problem is explained in the email quote below from Matt Bridge (June 1, 2020);

“the biggest issue is that the sail is definitely more suited to reaching angles, rather than deeper running ones and that the break down in the leech surfaces is caused by the leech being unstable at the lower angles. That sounds about right to me and I can say that laminate sails are not great at handling that collapsing and re-filling for extended periods. With hindsight, it is probably asking too much of that design to have a sail that can cope with that big a wind ranges for extended use on ocean passages.”

After no apologies for the incorrect reacher #1 UV diagnosis, no financial discussion response from Matt Bridge, and my less than cordial reply, Doyle NZ’s co-owner, Mike Sanderson, took over the conversation. Mike’s diagnosis of the problems with reacher #2, although showing identical symptoms to reacher #1, was our chosen style of sailing deeper wind angles and lower boat speeds. Mike stated we were using the sail improperly by deploying the reacher in wind angles for which it had not been designed. Mike insisted we were not sailing to polars and why “not put the bow up to 145 TWA and do 16, 18 knots?” (email June 3, 2020). Basically, Doyle had designed our reacher according to how Doyle thought we should be sailing our HH55 not how we expressed in writing we wanted and expected to sail.

Yes, Mary Grace and I were furious.

  • Did we not explain who we are and our downwind sailing intentions?
  • Was the onus of responsibility not Doyle’s to ask The Stiches the right questions and therefore design sails to meet our plans?
  • Why was this “sailing improperly” cause not explored in Reacher #1? Several knowledgeable people questioned the UV diagnosis and suggested load or material issues. Doyle could have saved all parties time, hassle and money if there had been a better analysis.
  • Why didn’t we hear from Doyle NZ that the recommended wind angles for this sail were 38-105 AWA until after reacher #2 began showing issues? 
  • Quote from the Doyle warranty “… designed wind range, (as detailed in the user manual supplied at the time of commissioning).” Mike, we are still waiting to receive our user manual.
  • Why would any sail, especially one designed for downwind angles, show these delamination problems after only 103 hours of use? Certainly, Stratis was not the proper material for our only downwind sail.
  • Why was the cableless reacher specified in the final contract as 150 sqm made to be 177 sqm? I had consulted with the yacht’s designer and other owners to arrive at the 150 sqm size. The sail size was changed and I was not informed.
  • Why is the actual reacher weight 65 kg versus the contracted and promised weight of 38kg? I would have cancelled my boat purchase if the final boat weight was 171% over contract. Mike’s statement from his June 4, 2020 email “it’s obviously a shame that if this (contracted weight) was an issue for you that we went ahead and made the replacement sail the same” almost made me blow a gasket. Who builds a carbon fiber performance cat and is not concerned about weight?
  • And finally, since reacher #2 showed problems after a 20-day life, UV was certainly not the cause. Therefore, Doyle NZ should be returning to me, no questions asked, the $6375 spent on reacher #2.  Furthermore, Doyle NZ should apologize for blaming The Stiches for the problems with reacher #1 which was accompanied by the accusation that the Stiches lack “basic knowledge” (email Feb. 26). Then we could have opened a customer friendly conversation

One of the most common questions we hear from guests on Ticket to Ride is “Can you and Mary Grace handle this boat?” My standard answer is an unwavering “yes, on our terms.” We don’t sail around with our hair on fire, the windward hull out of the water, or matching polars. Unfortunately, after 20 days of email discussions with Mike Sanderson, we actually started to wonder if we had bought too much boat, even though we already had 10,000 successful miles under TTR’s keels. It is very sad that the owners of any company would lead a customer to doubt his ability.

In the end, Doyle made no conciliation to our requests for monies to be returned and made only weak attempts to make us happy on Doyle’s terms. Doyle NZ’s entire point of view was summarized in this Mike Sanderson email quote (June 4), “the bottom line is that it is still the right sail for the boat.” There is no doubt that Doyle NZ had designed this sail and built it from a material according to how THEY think we should be sailing our boat.

In our opinion, Doyle had 3 chances to make this right: 1. Initial design, listen to the customer.  2. Proper diagnosis of the problems with reacher #1.  3. Evaluation and customer friendly plan after the problems with reacher #2. 

After a month of confrontational emails, wasted money, and the delays to our cruising plans, Mary Grace and I had totally lost confidence in Doyle Sails NZ, both the people and the products. We wanted nothing to do with Doyle Sails.

Doyle did pay for the repair to the reacher done in the Hawaii North Sails Loft which involved cutting a deep hollow in the reacher leech, adding a wave strainer to the reacher leech and replacing the leech tape. Disturbingly, our Doyle Stratis Genoa was showing early signs of similar delamination on many spots along the leech. Doyle paid for a portion of the genoa repairs needed.

The Stiches paid in full for necessary additions and repairs made to the mainsail in the North Loft. Areas of the mainsail along the foot were chafing due to the inability to control the reefed portion of the main below the new foot. North Sails Hawaii carefully placed reinforced grommets in the mainsail to control the reefed portion of the sail. These mainsail reefing grommets were considered by Doyle to be owner preference. The Stiches considered the lack of grommets to be a Doyle oversight.

A rusty C-clamp and a few sail ties is not the proper way to control the reefed portion of our main.

The added grommets and bungee ties are a necessity, not an owner preference, to control the reefed portion of this main.

Essentially, our current, repaired reacher is too fat cut to fly properly in reaching wind angles and especially in light wind. At the same time, it is made of the wrong material to accept our downwind sailing style without damaging the sail. So where do we go from here to create a sail inventory for our cruising itinerary? 

  • We are working with North Sails Hawaii to design and build a sail for the deeper downwind VMG angles that we explained to Doyle in the beginning was our preference and intention. The design being considered is a woven polyester sail on a top down furler with the torque rope encased in the luff to help prevent some of the issues with top down furling.
  • At some point in the near future, we will add to our inventory a sail properly designed and made from appropriate material for the purpose of reaching, especially in light winds.
  • In the mean time, we will use the repaired reacher in limited situations. This reacher will not tolerate any fluttering so the sail can only be used below an AWA of 100 which for TTR means a TWA of probably 115-120 depending on the wind speed. This reacher was designed with a fat cut mid girth of 62% and does not fly well under TWA of 85, so we are left with a usable TWA range of about 85-115 for this sail. 

Certainly, this entire experience with Doyle Sails NZ is unfortunate and not a part of life or cruising that Mary Grace and I enjoy.  I would assume there are many Doyle Lofts who value customer satisfaction and would regret the manner in which this issue was handled. At the same time, I was dealing with the owners of Doyle Sails and their philosophy will be reflected in corporate policy.

Doyle Sails may have some excellent products; however, every company has occasional issues with a product or a decision. Our greatest surprise was the attitude of the Doyle NZ management, their lack of ownership of the problems, and especially their treatment of us as customers. Mike Sanderson went to great lengths using theoretical polars and VPP’s that are irrelevant to our stated sailing preferences to show us and prove to us and others that our choice of sailing style was faulty. I have never had a business owner communicate with me with as little respect as I received from Doyle NZ. 

Based on Doyle NZ’s handling of this issue, our lack of confidence in Doyle products, and the attitude displayed by one of Doyle’s owners, we will never purchase or recommend Doyle products again.

Many people have followed this issue; I would invite those people or others to comment or express your thoughts. Thank you as always for reading.

As always, thank you for reading our blog. We regret the negative vain of this particular blog, but we felt it should be written. If you would like to hear from us more often, please follow us on Facebook or Instagram.

Posted on September 7, 2020, in Ticket to Ride, Uncategorized and tagged , , , , , , , , , , . Bookmark the permalink. 33 Comments.

  1. Happy to put you in touch with an excellent and very aggressive law firm in Los Angeles to pursue all out of pocket expenses. Thinking negligence, breach of warranty, and fraud. No cost. LXA brother rate. 😎⛵️🤙


  2. Michael McDonnell

    Thank you for sharing this unfortunate series of events. Hopefully the vast power of social media will awaken companies like Doyle Sails to the reality that without customer satisfaction, they will not have their company for long. Doyle Sails still has an opportunity to publicly apologize and make things right with the Stiches, whom I know to be extraordinarily honest and forthright people. Let’s see what path they choose.


    • Michael, the entire experience was very unfortunate. Social media certainly has it’s place as a form of information sharing. I have tried to keep this writing factual and verifiable although some opinion is inevitable.
      I would love to hear more about your beautiful Tecolotecat. Share stories and solve problems.
      Thanks for your read.


  3. HI Mary Grace – Tim Dick here. Doyle has (a) given you a wrong spec. sail and treated you with contempt which is appalling. “Moose” Sanderson can be a bit of a bastard, but he has won the Volvo Around the World Race and been ISAF Sailor of the Year so people treat him like gold. (I don’t know Moose personally.) Having said that, Fuzz & his crew at North Hawaii are absolute gems, and will go out of their way to make you happy. They will test sail with you to ensure everything is good, and if details need to be re-done to get that, they will do it. (You might also meet “Munch” at North – he’s a South African who suffered from thalidomide poisoning in his youth. Yet with just one arm, he’ll beat you at golf and have you laughing in minutes. One of Hawaii’s gems. You have a fast boat so a Code 0 which is flatter cut may be the best choice. Fuzz can advise you here.
    Our code 0 is our favorite sail. In 6 knots true, we can do 8-9 knots, in 11 knots we do 11 knots true. Of course the faster you go, the apparent wind angle shrinks so you need to keep trimming in. These boats sail better when sailing fast. For deeper sailing, we have reaching and running spinnakers in socks. We tend to use the reaching kite as it’s faster due to apparent wind generation. Fuzz will see you right. Cheers –


    • Tim,
      We always appreciate your comments and typically get a few chuckles and great information.

      Tim, I seem to become more and more aware of how differently high level racing sailors and cruising sailors approach the sport / activity they love. It is very hard to take the racer out of someone who has participated much less won a Volvo. However, the number of trophies on a sailors shelf is virtually meaningless to me when discussing new sails for my cruising itinerary.

      Yes, I think a Code 0 type reaching sail will be in our future. We will experiment and discover with some form of VMG sail that is now on the drawing board to determine what needs we still have in our sail inventory. This Code O sail will certainly be flatter; however, I do wonder the best material for this future reaching sail. Any further suggestions you have are always appreciated.

      So far, so good with Fuzz and the North Loft. I am trying this time to do my own research and take my time.

      Thanks for your read.


      • If you give Fuzz your requirements – i.e. round-the-world durability, easy to handle, etc., he will steer you right. He can also do a maintenance check on the rest of your sail inventory. He’ll know to use spectra stitching to prevent UV degradation, etc. Hang there – this is definitely a low point, but you’ll come out on top!


  4. Sorry to hear the problems. While not a sailor, i do understand bullies and poor customer service. This company sounds like both.

    A word of caution if you pursue legal action. If you recover fees or get a settlement, it is still taxable if you are not a business. I found out the hard way and you don’t find out until you go to do your taxes.

    Hope all turns out well and I am still extremely envious!


  5. carriehubbs78@gmail.com

    How did you get your money to buy this boat in the first place, that’s all I want to know lolz?!?! and good to know even tjo you spend $mil on a boat there can still be problems. The customer was def right on this one:)


  6. Sorry to hear of your problems with Doyle. We are in the market for new laminate sails. Based on this (and comments we’ve received from others) we will be crossing Doyle off our list. North Sails seem to have a exemplary reputation. We will act accordingly. Best of luck.


    • Chris, buying new sails is certainly a tough decision. Good sails can make a big difference in sailing enjoyment and there are very few things more beautiful than a well trimmed boat under sail. Good luck and please stay in touch. We would enjoy hearing about your boat and your new sails.


  7. My head is exploding! Thanks for posting such a detailed account of your experience. You are serving other Doyle customers with valuable information. (You are always an excellent source of information and wisdom.) I know this was not easy for you to do and want you to know how much I respect and appreciate it.


    • Catherine, you always make us smile. Thanks for your kind words. It’s no fun to experience these difficult issues or to write about them. They will inevitably happen to you and Todd at some point. Anytime you want an ear to listen or someone to swap stories with, you know how to reach us.


  8. I am sure that experience was difficult to share for many reasons – including I imagine you don’t enjoy calling out Doyle. But I think this is the reality today – companies need to address customers and put customers first. If Doyle wants to only build sails for pros and super yachts – that is their business. You were clear (in writing) with your intent and they spec’d the wrong sail. I appreciate all the details of the sails, angles and process. It could have happened to any of us which is why I think the story resonates at least with me. Good luck with your next set of sails and I hope you leave the whole experience in your wake in no time.


    • Ryan, yes, this has certainly been a learning experience although I would rather my learning experiences possess a much more positive tone. It is amazing that we have owned and lived on Ticket to Ride for 18 months now and we are still learning and adjusting.
      High level regatta sailors and cruisers truly have a difficult time seeing the others perspective on sailing enjoyment and crossing oceans. The thought of Mary Grace and I sailing an ocean passage at 16 or 18 knots makes me laugh and shake my head at the same time. Even if I were OK with sailing those numbers, I know I would be sailing with only a bunch of dudes on board and that is not the reason I chose a life on a sailboat.
      Thanks for your time and comments. We always enjoy hearing from readers and sailors.


  9. Hello there,

    I cannot speak on behalf of the individuals that you were in contact with about your issue. I don’t know how you flew under our radar, but we typically do a large portion of the performance cruise multi-hull builds and design in Salem, Ma; Robbie Doyle’s loft. I am very sorry for your sour experience with Doyle sails thus far. I hope that you can recognize the complexity of sail design and as we try to push for ultimate performance, we start to narrow the groove in tighter and tighter. Sometimes we can get stuck in the mindset of fully professional sailing instead of the customer’s experience and needs. As the performance cruising multi-hulls are starting to become higher and higher performance, loads and stresses grow to match and it is all a very delicate balance between the harshest elements and a machine. that is where you stat asking a sail to do too much if you are looking for too wide of a range. I fully agree that the customer should definitely be properly trained on what to expect and how to handle the sails. As simple of a concept as sails are, there is A LOT GOING on behind the scenes and the salesman should extend the courtesy of orienting you on the finer details after spending so much money and time on them. Simple things like sun damage and wear are not to be overlooked as those are the most damaging to a sail.

    I have personally designed, built, serviced, re-cut, and duplicated sails for repeat customers over the past 10 years of my sailmaking and design engineering career for the performance multihull group. I will admit that there has been some learning experiences along the way ass the boats have become more and more powerful and not everyone may be privy to all the nuances, but i have never shy’d away from doing what is fair for the customer. i’m an engineer. i like to keep things honest. I have worked tirelessly for multiple seasons to keep boats and crews like yours happy and sailing with nothing but good times and great adventures. even with some hiccups along the way. I arrange re-work and fly globally to make sure that the customer’s yachting experience is not tainted by account of Doyle. I hurts me deeply to hear that someone from the Doyle group was able to undermine my efforts, as well as my entire support staff involved, in one act as you have described. There’s just not enough I can say and I speak for all of us in Salem when I extend our sincerest apology. it’s not fair when you are planning work to be done for new sails when you should be looking for your next adventure.

    Without stepping on toes, please don’t hesitate to reach out to me directly if you want to try an alternate avenue of service help from Doyle. I do not pretend to know anything about your situation other than what you explained in your blog. There is always two sides to a story, so i would be more than willing to look into this further for you if you would like. That goes for anyone who reads this. Doyle sails or not. My email is tmeindl@doylesails.com. please do not hesitate to reach out. All the best.

    Travis Meindl
    Operations Manager Doyle Sails North America


    • Travis,
      I did realize that my writing about this negative experience could be disheartening to those men and women in Doyle Lofts who work hard everyday to create joy for their customers in an activity that they love. Absolutely no one needs to have negativity invade the aspects of their lives that they love. I do apologize for the possible wide brush effect such a writing can have for those who are endeavoring on behalf of their customers. Our blog has a very small readership and probably inconsequential in the end.

      At the same time, cruising customers such as Mary Grace and I are the norm not the exception for the HH 55’s and the HH 50’s. These friends and sailors are a large part the reason for my writing. Some of the owners and future owners have never owned an ocean going vessel before or a larger sailboat. These owners are intelligent people who dream about this adventurous life. We also rely on the suppliers we do business with to ask the right questions, listen to our answers, and make honest recommendations that suit who we are. My hope is that my writing will bring these and future owners and sailors to have a better relationship with their sailmaker of choice.

      Travis, I do realize that there is ton more going on behind the scenes of the sail making world than meets the eye of the average consumer. The number of details is huge; however, I also think that when a sailmaker or any company overlooks, plans poorly, or misdiagnoses a problem, they should own up to the problem and address the issues honestly. Most customers appreciate this approach and such openness is helpful in the relationship.

      Certainly, you and your team seem to know the importance of customer contact. Allow me to relate 2 situations I have not mentioned previously that you might share with your team. My Doyle NZ sales person stated on several, many occasions during the buying process that he would personally be present at TTR’s sea trials. I looked forward to our connection. Sea trials were scheduled a month in advance and Mary Grace and I were in China; so very exciting! Just prior to sea trials Matt Bridge informed me that he would not be attending sea trials and would send someone from the Doyle China loft to attend the trials. I think you get my message by now. This Doyle China person did not know me, our sails or the many discussions that Matt Bridge and I had conducted over the last 9 months. Not only was this a huge relationship disappointment, but I also feel that the VAST majority of the problems in this writing could have been avoided with some time on board or time over a cup of coffee at breakfast.
      The second situation revolves around my attempt to fulfill my Doyle warranty requirements. The Doyle warranty is short and sweet. The very first requirement is:

      “That proper scheduled inspection and maintenance be carried out on or before the installation anniversary at an approved facility and prior to longer haul
      journeys. Failure to maintain this service schedule will result in the warranty becoming invalid. Your Doyle representative will assist in arranging this service
      schedule as well as regular inspections.”

      Travis, I put this inspection in my ship’s maintenance que and contacted Matt Bridge 8 months after delivery. Matt put me in contact with the Doyle San Francisco loft. I will leave people unnamed. I offered to pay for time and travel to come to Los Angeles for sail inspection. I was told they had an upcoming sail delivery in Marina Del Ray and they would contact me when they had a firmer date. I re-contacted with the SF loft twice by email and several times on the phone and reminded them of this need. The inspection never happened. I had certainly made my very sincere effort to make this inspection happen; it’s hard to take these warranty words seriously when Doyle does not take them seriously. I would imagine that a trained eye would have seen the problem with reacher #1 and we could have had a much happier resolution.

      Travis, I hope you can infer from the time I have spent writing the blog and this reply that my purpose is not simply to bash Doyle. I will never be a Doyle customer again; however, I hope this can be a learning experience for customers, lofts, and of course myself.

      I am delighted that we were able to connect and I applauded the customer friendly attitude embraced by you and your team. I love talking all things boats, sails, water, adventure and sailing so I invite any further discussion. I am confident you have very loyal customers who will continue to be your customers for a very long time.

      Thank you for your read. I hope we can connect further in the future. My personal email is frankstich50@gmail.com


  10. Hey, Tony Morrelli here. I am a retired self employed sailmaker of over 40 years. I am now cruising my 46 foot Catamaran in Italy, sailed from Puerto Vallarta, Mexico in 2016.
    In my many years of dealing with the major sail lofts I was used as a consultant for warranty issues for N and other sail lofts sails. I am still amazed with the sails with issues stemming from salesmen that take orders and not hearing the customer.
    That being said, given my multihull and monohull sailmaking experience for cruisers, I have some solutions for long life sails for your type of cruising.
    Don’t give up hope for sailing the way you want!
    SV Sweetie


  11. Dear Frank & Mary Grace,

    As you know, there has been significant communication and multiple options offered to find a satisfactory resolution here and we’re sorry that in this instance, we couldn’t find a mutually agreeable outcome based on our knowledge and expertise and your wishes.

    Ticket to Ride is a beautiful performance cruising multihull and our entire team at Doyle Sails wish you and Mary Grace the absolute best as you continue on your journey.

    Safe sailing and take care.


  12. Hello Frank and Mary Grace.

    Sorry to read about your trouble and bad experience. Doyle should have listened and cared better. Thank you for sharing this with your readers it helps preventing the same problems.
    I agree very much with your the way of sailing when cruising that’s quite different compared to sailing the boat to polars when fully crewed. Wilding/Puffing has exactly described that situation in his blog about his sailplan.https://sailpuffin.com/2019/06/02/sail-planning/
    I hope you find better solutions and support now.

    Fair winds


    • Gorm, I super appreciate your interest in out post and suggestions for a resolution. I have been reading sailpuffin’s post all day. We certainly share many of the same desires for safety and comfort over matching polars. Puffin is this couple’s 3rd performance cruising cat; they are definitely ahead of us in the learning curve.
      Ticket to Ride is much more capable of higher speeds than we are comfortable sailing those speeds with only 2 people on board. I don’t know the Code D Sail that this couple speaks of highly; however, I am now looking.
      Gorm, best of luck with your new boat build and the sails you chose. Please keep us in touch with your news and plans. Hope to cross wakes with you sometime.


  13. hello, interesting story with Doyle. Our sails were made by Doyle NZ in November 2019 and we have also some issues. At least the same issues in the relationship with them (the customer is wrong!). We would be glad to share our experience with you. When were your sails made and delivered?


    • Greetings from Hawaii. Our Doyle Stratis Sails were made in NZ in the summer/ fall of 2018. There is no doubt that this issue with sails has been the most challenging and negative ownership experience since taking possession of our boat in January 2019. Sails are a huge investment and unfortunately we are having new problems arise since the repairs were completed 3 months ago. We would enjoy discussing your situation further with you at your convenience. Please email me frankstich50@gmail.com. Cheers


    • Coincidentally, our 3Di main failed catastrophcally last weekend. It was deemed a manufacturing failure. We will get a Hydranet at cost as replacement – still E13,000 is a lot of money for a replacement main!


      • I would really like to hear more about your boat and your decisions about sails. Mary Grace and I bought cruising 3Di sails for our Helia 18 months prior to selling and were happy but went Doyle due to 55-01 and 02 going Doyle. Thinking about our next set of sails I would have guessed they would be North 3Di or hydranet. I was under the impression that North did not offer hydranet as a material option. Thank you for your interest.

        Liked by 1 person

      • The Hydranet material is produced by Dimension Polyant, a big sail fabric material maker. Incidences makes the sails for Lagoon, so it will be their ‘stock’ high end sail. North makes some of the high end fabrics like 3Di/3DL, but also uses stock fabrics for polyesters – I don’t believe they work with Hydranet. Hopefully your sail problems are behind you! Cheers – Tim / SV Malolo

        Liked by 1 person

  14. The issue had nothing to do with how you used the sail. It was the UV paint and how it interacted with the laminate.

    Liked by 1 person

  15. Thanks very much for this detailed report. We are currently converting a racing cat into a cruising cat and are about to decide whether we should use Doyle or North. How about your experience with the other sails from Doyle? Do you have any experience with North? I have just found this wonderful blog which I will study in more detail. With our new boat we also plan longer trips and your blog looks like a great inspiration source. If you like, you may also send me an email about your experience with your other sails.


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